Covid-19 and dentistry - an update for our patients

Advice for patients

The Covid-19 restrictions are easing in Wales, but dentistry,  and healthcare, is still hugely impacted by Covid-19 Infection Prevention and Control requirements. 

Routine dentistry still requires the correct social distancing measures and personal protective equipment to be in place.

Thank you for your patience 

Keep your appointment 

Please make sure you keep your appointment if you have one; it’s going to be safe and it’s important we don’t waste limited resources. If you can’t make an appointment, let us know as soon as you can. We will be able to offer it to someone else who really needs it.

Please be assured that our dental team are working within the current guidelines issued by Welsh Government and are doing their best to help patients receive care.

What are dental appointments like?

The Practice team are using personal protective equipment such as mask, gloves and aprons and social distancing measures to keep staff and patients safe.

  • If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment to see if anything has changed since you booked

  • The front door is locked

  • You will be asked to use hand sanitiser (and again before you leave)

  • You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing – this will be to increase your protection

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

How you can help:

  • Please do not arrive without an appointment

  • With the exception of children and persons in need, patients should come alone

  • Patients should attend wearing a mask if possible or be prepared to wear one. A distance of at least two metres mush be observed if another patient is present in the dental practice

  • Please do not arrive early to the practice. If necessary, you should wait outside the practice

  • Staff will not shake your hand

It is likely to be some time before dental services can return to what you previously experienced as normal.

However, your dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.