Patient Information Leaflet
Name of establishment or agency
Talbot Road Dental Practice
Address and postcode
116 Talbot Road
Port Talbot
Neath-Port Talbot
SA13 1LB
Telephone number
01639 882280
Email address
talbotroaddp@live.co.uk
Name of Registered Manager
Miss Janette Harrison BDS(Wales)
Name of Registered Provider
Howells/Harrison
Summary of the Statement of Purpose
Information to include:
The kinds of treatment, facilities and all other services provided;
Opening hours;
Arrangements for urgent or out of hours care;
Dealing with patients who are violent or abusive to staff;
Dealing with complaints.
Our practice aim is to provide quality dental treatment in a relaxed and friendly atmosphere, with a commitment to preventive dental care.
In dentistry, prevention is always better than cure and looking after your teeth minimises the amount of dental treatment you should need. So, we place great emphasis on preventive care, working closely with you to protect your teeth.
Our two partner dentists are in an expense sharing partnership and are NHS Contract holders (SBUHB – Neath-Port Talbot Locality). NHS dental care is free for children up to 18 years old. We are Denplan Care providers for patients over 18 years of age. We provide general dental services to the whole population from our 3 fully equipped dental surgeries.
General Dental Services we offer includes:
the diagnosis and treatment of dental disease including caries and periodontal disease;
treatment of oral trauma
providing dental restorations
dental extractions
radiographs (taking and diagnosing)
soft tissue screening
orthodontic assessment and referral
Patients may express a preference as to which dentist you see. We will make all reasonable efforts to ensure that your request is met, but this may not always be possible.
Recalls
Recalls are done in accordance with the guidelines of the NICE (National Institute of Clinical Excellence).
Appointments
Your need for a friendly, flexible, efficient service is our priority. Our dental receptionists are available by phone, or in person, to help you with any queries relating to your treatment, to arrange appointments or to help with administration.
Appointments can be made either by telephone or in person. We encourage you to visit the practice regularly and book your next appointment before you leave.
If you are unable to keep an appointment, please give as much notice as possible. This helps with the smooth running of the practice for the benefit of all patients.
Emergency Treatment
In case of an emergency during normal surgery hours, please contact the practice by telephone and we will arrange an appointment for you as soon as possible.
Outside opening hours, please telephone the surgery and a message will advise you where help is available.
Opening Hours
Monday – Thursday 9am-1pm, 2-5pm
Friday 9am – 4pm
Reception services are available every day between 1-2pm
How to Pay
We accept cash, credit or debit cards.
Denplan Care involves payment by monthly or annual direct debit.
Disabled Facilities
The practice has facilities for the disabled, with full access to our downstairs surgery and toilet.
Patient Confidentiality
This is taken seriously and all personal information is treated in the strictest confidence. To see a copy of our policy, please ask reception. Only members of staff have access to patient information and we have a strict confidentiality policy.
Complaints and Suggestions
We aim to make your experience at our practice as pleasurable as possible. However, should you have any concerns, please contact Ann-Marie Howells at the practice, who will be able to deal with your complaint and talk through our procedure. Alternatively, you can pick up a copy from reception.
Other Information
The language spoken at the practice is English.
The practice has a zero tolerance policy to violence and abuse from any member of the public. We reserve the right to remove any such persons from our premises and report them to the appropriate authorities.
STAFF DETAILS
Please provide the following details for all dentists and DCPs at the practice:
Name
Position
Relevant qualifications / experience
Janette Harrison
RM/Partner/Dentist
BDS (Wales) 1998
Ann-Marie Howells
Partner/Dentist
BDS (Wales) 1998
Richard Courtney
Associate Dentist
BDS (Leeds) 2005 MFDS RCS (Eng) 2008
Sophie Price
Hygienist
Diploma in Dental Hygiene Cardiff University 2023
Angela Warlow
Dental Nurse
Cert in Dental Surgery Assisting NEBDSA 1978
Kate Morgan
Dental Nurse
NVQ L3 Oral Health Care: Dental Nursing 2004
Leanne Chapman
Dental Nurse
NVQ L3 Oral Health Care: Dental Nursing 2007
Nicola Cox
Dental Nurse
NVQ L3 Dental Nursing 2010
VRQ L3 Dental Nursing 2010
Clare Jones
Dental Nurse
NVQ L3 Dental Nursing 2022
Grace Evans Trainee Dental Nurse
Isabella Stanton Trainee Dental Nurse
PATIENTS VIEWS
How do you seek patient’s views on the services / treatments you provide?
We regularly run in-house patient questionnaires. We always have feedback forms available in our waiting rooms. We also keep a “grumble/ compliments” book at reception. Team members are encouraged to record our patients’ comments in this book. We always discuss these comments at our monthly practice meetings.
We find out what patients:
like about the practice
what they feel could be improved and
what it is really like to receive dental care at the practice
Our questionnaires are designed to be as short and as simple as possible and we avoid jargon.
After these consultations, we let the patients know what we have found out and what we intend to do as a result.
We put this feedback - and our associated actions - in practice newsletters, on our social media and it is also posted on notices at the practice.
DEVELOPMENT AND TRAINING
Arrangements for the appropriate development and training of employees.
We are committed to employing the right people with the right skills for the duties that they are required to undertake. We identify all the skills available within the practice, ascertain when update training may be required, and where skills may be lacking and, therefore, where and when further training may be required
To identify the specific training needs of an individual, we conduct annual appraisal and development reviews and explore the most appropriate way of providing it e.g. at practice meetings, seminars, or formal training courses involving assessments and/or examinations.
Individuals may also identify training they would like/need and can request the practice for support, with each request being considered on its merits.”
OTHER ADDRESSES
Provide the address and telephone number for each of the premises used for the purposes of carrying on a dental care practice by the registered provider.
We only operate from:
Talbot Road Dental Practice
116 Talbot Road
Port Talbot
Neath-Port Talbot
SA13 1LB
Tel: 01639 882280
ARRANGEMENTS FOR ACCESS TO THE PRACTICE
The practice is open all day during our working hours. Parking is on-street.
We have a portable ramp which may help our disabled visitors access our practice. The downstairs surgery is fully accessible for wheelchairs. We have a widened surgery door, a wheelchair accessible waiting area and a disabled access toilet. One of our surgeries is on the ground floor, two are upstairs. Should any patient be unable to climb the stairs to see their clinician we are able to arrange for that patient to be seen in the downstairs surgery by their clinician.
If you have any worries or fears, please tell us about them so that we may help to allay them and make your visit to us as pleasant as possible.
PATIENT RIGHTS AND RESPONSIBILITIES
Provide information on the rights and responsibilities of patients including keeping appointments.
We will:
provide patients with the standard of care that we would expect to receive ourselves
communicate with patients in a courteous, friendly, professional manner and make sure you receive full information about our services
provide you with a treatment plan and estimate of costs for each new course of treatment and no treatment will be undertaken without the patient’s full and specific consent
listen to your views and learn from them
ensure that we keep our professional skills and knowledge up to date.
respect our patients’ confidentiality at all times
make you aware of our policy for collecting fees and requests for payment will always be made courteously
make you aware of the practice policy for dealing with complaints and all complaints will be treated sympathetically and according to the agreed procedures.
provide any emergency treatment required during practice hours as soon as is reasonably practicable
In return, we would like you to:
participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home
arrive on time for your appointment - please give the practice at least 24 hours’ notice if you are unable to keep your appointment
treat our staff courteously, as they will do their best to help meet your needs
ACCESS TO PATIENT INFORMATION
Provide of persons who have access to patient information and the patients’ right in relation to disclosure of such information.
All requests for access to personal information or information about the practice should be passed to Janette Harrison.
Personal information is any information, note or record from which an individual can be identified and the Data Protection Act allows individuals to request access to personal information about themselves.
The request must be made in writing (including by email) and the individual making the request should describe the type of information that they require with specific dates. The request must include the patient’s name, address etc. so we can be certain that the person asking for information has the right to request access to the records
The requested information will be provided within 10 days of receiving the original request or confirming the individual’s identity
Unfounded or excessive requests
Where requests are manifestly unfounded or excessive (particularly if they are repetitive), we can:
· Charge a reasonable fee taking into account the administrative costs of providing the information; or
· Refuse to respond.
If we refuse to respond to a request, we will explain the reasons and informing the individual of their right to complain to the Information Commissioner’s Office and to a judicial remedy.
We will provide the information in an intelligible form and where copies of dental clinical notes are provided, these will be accompanied by an explanation.
Where information about the practice is requested (under the Freedom of Information Act for NHS services), we have a practice guide to information available and a model publication scheme.
Date Patient Information Leaflet written
13/03/2018
Author
J Harrison
Reviewed 22/01/2019 J Harrison
Reviewed April 2020 J Harrison
Reviewed January 2022 J Harrison
Reviewed 17/04/2023 J Harrison