STATEMENT OF PURPOSE

 

Name of establishment or agency

 Talbot Road Dental Practice

Address and postcode

 116 Talbot Road

Port Talbot

Neath-Port Talbot

SA13 1LB

 

Telephone number

 01639 882280

Email address

 talbotroaddp@live.co.uk

Fax number

 

 

 Aims and objectives of the establishment or agency

 

A friendly, caring practice offering quality treatments in a relaxed atmosphere.

Our aim:

1.      promote good oral health to all patients attending our practice for care and advice

 

2.      provide high quality dental care, including periodic examinations and treatment, where required

 

3.      understand and meet the needs of our patients, involve them in decisions about their care and encourage them to participate fully

 

4.      involve other professionals in the care of our patients, where this is in the patient’s interests for example, referral for specialist care and advice

 

5.      participate in local and national initiatives to promote the benefits of general and oral health to the wider population

 

6.      ensure that all members of our team have the right skills and training to carry out their duties competently and with confidence

 

7.      ensure an awareness of current national guidelines affecting the way we care for our patients

 

8.      allow patients to provide feedback on their care whether good or bad; to allow us to understand how successful we area at meeting our aims and objectives and to improve the services we provide if necessary

 

The surgery undertakes general dental services to the whole population.   

 

 

REGISTERED MANAGER DETAILS

 

Name

Janette Harrison

 

Address and postcode

 Talbot Road Dental Practice

116 Talbot Road

Port Talbot

Neath-Port Talbot

SA13 1LB

Telephone number

01639 882280

Email address

talbotroaddp@live.co.uk

Fax number

 

Relevant qualifications

 Bachelor of Dental Surgery (Wales) 1998

  Relevant experience

 As a dentist I have

·         long experience of clinical practice and working in a multi professional dental team

·         senior clinician with experience of leading the practice team for 11 years

·         relevant personal training includes courses on Legal and Ethical aspects of dental practice, practice management training and staff appraisal training

 

I have run and managed the day-to-day business of our busy dental surgery for 11 years and all that that entails ie staff and financial management, ensuring patient safety by providing a highly-skilled work force. This follows a period of 7 years learning these skills at a previous practice.

 

I introduced the practice to the BDA Good Practice Scheme, which we have been members of since 2012.

 

I regularly attend training courses and events to increase my knowledge base on H&S, infection control, and other aspects of practice management.

 

I keep up-to-date with all the numerous rules, regulations and legislation which governs the running of a dental surgery.

In addition, I am aware of my duties as regards patient service and have established and continually monitor the practice’s complaints and feedback mechanisms.

    

RESPONSIBLE INDIVIDUAL DETAILS

(please delete this section if not applicable)

 

Name

Janette Harrison

 Address and postcode

  Talbot Road Dental Practice

116 Talbot Road

Port Talbot

Neath-Port Talbot

SA13 1LB

Telephone number

01639 882280

Email address

talbotroaddp@live.co.uk

Fax number

 

Relevant qualifications

 Bachelor of Dental Surgery (Wales) 1998

 

Relevant experience

 

I am the registered manager and one of the three partners and dentists and responsible persons at Talbot Road Dental Practice

 Other Responsible Persons:

 

Miss Ann-Marie Howells BDS (Wales) 1998

Address, Telephone Number and Email address as above.

 

Mr Simon Derrick Gregson BDS (Lond) 1981

Address, Telephone Number and Email address as above.

 

 

Roles and responsibilities within the organisation

 

As a partner/ dentist/ registered manager I run and manage the day to day business of our busy dental practice and all that that entails. I work “wet fingered” part-time, spending the rest of the working week focussing on practice management.

 

 

STAFF DETAILS

 

Please provide the following details for all staff providing services at your establishment or agency

 

Name

Position

Relevant  qualifications / experience

Vivienne Steward

Dental hygienist

Cert in Dental Hygiene (Wales) 1981

0.5WTE

 

Angela Warlow

 Dental Nurse

Cert in Dental Surgery Assisting NEBDSA 1978

0.8WTE

Kate Morgan

Dental Nurse

NVQ L3 Oral Health Care: Dental Nursing & Indp Asses City & Guilds 2004

0.6WTE

Tanya Purcell

Dental Nurse

Verified Competency in Dental Nursing

0.2 WTE

Leanne Chapman

Dental Nurse

NVQ L3 Oral Health Care: Dental Nursing & Indp Asses City & Guilds 2007

0.6WTE

Nicola Cox

Dental Nurse

NVQ L3 Dental Nursing & VRQ L3 City & Guilds 2010

0.6 WTE

Siobhan Breach

Dental Nurse

NVQ L3 Oral Health Care: Dental Nursing & Indp Asses City & Guilds 2007

1.0 WTE

Sandra Williams

Dental Receptionist

 0.6 WTE

Nicola Aylward

Dental Receptionist

 1.0 WTE

Sadie Jones

Trainee Dental Nurse

 

 

ORGANISATIONAL STRUCTURE

Please insert a diagram or description of your organisational structure

 (please delete this section if not applicable)

 

Our registered manager is Janette Harrison. She is one of three expense sharing partners/ dentists at the practice, responsible for the running of the practice.

Dentists/Partners: Miss Janette Harrison BDS (Wales) 1998 0.75 WTE

                              Miss Ann-Marie Howells BDS (Wales) 1998 1.0 WTE

                              Mr Simon Gregson BDS (Lond) 1981 0.8WTE

 

Supporting the 3 dentists is our committed dental hygienist, Vivienne Steward.

Viv also has completed further training in Extended Duties in Impression Taking, Re-Cement Crowns, Place Temporary Dressing, ID Block, Infiltrations, Suture Removal

 

Alongside, we have 7 trained and GDC registered dental nurses. Our 2 receptionists/admin staff complete the team.

 

 

SERVICES / TREATMENTS / FACILITIES

 

Please detail each treatment you intend providing with the age range and any specialist equipment used

 

We provide general dental services to the whole population. Our dental practice is in an area of high dental need. Children up to the age of 18 years of age are seen on the NHS. For adults, we offer Denplan Care. Independent fees and Denplan monthly fees are on display in our reception area.

 All general dental services are provided as well as tooth whitening. This includes the diagnosis and treatment of dental disease including caries and periodontal disease. We have 3 fully equipped dental surgeries.

Each surgery also has a wall mounted intra-oral x-ray unit. We take radiographs as an aid to diagnosing the patient’s oral condition. The surgery also has a stand alone rotary/reciprocating endodontic motor, which can be used in any of the 3 surgeries.

In relation to the area of wider health, we also undertake soft tissue screening for the early detections of oral cancers. Should any patients require any treatment that requires specialist input or treatment that we cannot offer we can, with the patient's consent, refer these patients to other clinicians.

Instruments are manually cleaned in conjunction with an ultrasonic bath prior to being sterilised in one of two autoclaves, following guidelines issued in WHTM 01-05. There are a sufficient number of reusable instruments available to allow the smooth running of our services, taking into account the period of time necessary to decontaminate these instruments after use.

One of our surgeries is on the ground floor, two are upstairs. Should any patient  be unable to climb the stairs to see their clinician we are able to arrange for that patient to be seen in the downstairs surgery by their clinician.

 

 

 

PATIENTS VIEWS

 

How do you seek patient’s views on the services / treatments you provide?

 

We regularly run in-house patient questionnaires. We always have feedback forms available in our waiting rooms. We also keep a “grumble/ compliments” book at reception. Team members are encouraged to record our patients comments in this book. We always discuss these comments at our monthly practice meetings.

 

We find out what patients:

 

·         like about the practice

·         what they feel could be improved and

·         what it is really like to receive dental care at the practice

 

Our questionnaires are designed to be as short and as simple as possible and we avoid jargon. We have also used the Wales Deanery Patient Experience Questionnaire.

 

After these consultations, we let the patients know what we have found out and what we intend to do as a result.

 

We put this feedback - and our associated actions - in practice newsletters, on our social media and it is also posted on notices at the practice.

 

 

 

ARRANGEMENTS FOR VISITING / OPENING HOURS

 

What are the opening hours of the establishment?

What are the arrangements for patients who require urgent care or treatment out of hours?

If you provide in patient care what are the arrangements for contact between patients and their relatives i.e. visiting times

 

Monday- Thursday 9am-1pm  2pm – 5pm

Friday 9am – 4pm

 

Reception services are available Mon-Thur 1-2pm

 Our experienced reception team aim to provide urgent care appointments on the day, or at least the next working day. We run our appointment book so that emergency appointments are available every day.

 

Out of hours, a recorded answerphone message advises patients of our practice opening times, how they may access dental advice, and if appropriate emergency treatment. These details are also posted in the window of the practice.

 

 

 

 

 

 

ARRANGEMENTS FOR DEALING WITH COMPLAINTS

 

 

At Talbot Road Dental Practice, we are committed to affording our patients the same privacy, dignity, respect and compassion that we would want for ourselves, our family and friends. All patients are welcomed and treated equally. We live and work in an increasingly diverse society (around gender, race and ethnicity, disability, religion, sexuality,class and age) and we try to respond appropriately and sensitively to this diversity.

 

Our practice is committed to providing services to all patients within the constraints of the building. We have carried out a disabled access audit. We have a portable ramp from the path to the front door to allow easy access into the practice; ensured that the ground floor waiting room has an uncluttered open passage to the ground floor surgery with a widened doorway, providing easy access for those with walking difficulties or in wheelchairs etc We also have a ground floor disabled access toilet. Clinicians “swap” surgeries so that patients can continue to see the dentist of their choice if they are unable to climb the stairs.

 

Information for patients available at the practice is printed in English and Welsh, to date, this has met the needs of our patients. We will source information in different languages, if required.

 

We avoid the use of dental jargon and keep explanations clear and simple. We assess the level of detail that each patient needs to help them make informed decisions about their care.

 

Where there are language difficulties, we encourage patients to be accompanied by a friend or relative who can interpret our explanations and the patients’ questions.

 

Where a patient has learning difficulties, we encourage them to be accompanied by a spouse or carer who is experienced in communicating with them and can help us to make sure that the patient understands what is happening.

 

Date Statement of Purpose written 18/03/2018

 

 

Author J Harrison

 

 

 

STATEMENT OF PURPOSE REVIEWS

 

Date Statement of Purpose reviewed 22/01/2019

 

 

Reviewed by J Harrison

 

 

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